Frequently Asked Questions

Holiday with Beach Stays on Sydney’s Northern Beaches – Frequently Asked Questions.

The things you need to know about holidaying with Beach Stays.

What time is check-in?

We strive to have all properties ready for 3pm.
Sometimes, due to circumstances mostly out of our control this can not always be guaranteed. We thank you for your patience and understanding in advance.
If your property is ready earlier than this; we will contact you on the morning of your arrival

What time is check-out?

Check out is strictly 10:00am.
We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing your so our housekeepers need every minute possible to do their job. Come in and see us during your stay and we will let you know if a later check out is possible.

Where do I collect my key?

All our properties have designated lock boxes that are located at the properties address. You will be informed of the access code prior to your arrival in order to retrieve the key to your holiday house or apartment.

Where is the Beach Stays office, and what hours is it open?

Our office is located at 5/326 Barrenjoey Road, Newport, 2106, NSW, Australia.
We are open from 9am – 5pm Monday to Friday. However sometimes you might find our team is out looking at properties, completing maintenance check’s or meeting with clients, so please feel free to give us a call or send a message should you require anything prior to or during your stay.

Do I have to check-in online?

Online Check-in is is a mandatory step for all guest staying at our properties. You will be emailed this through to complete prior to your arrival

Do you charge a security bond or pre-authorisation on my credit card?

Your security deposit is property dependant (bonds vary between $500 – $2000). Your security deposit will be processed on the day before your arrival/check-in as a pre-authorisation** on the card you nominated in your online check-in. (Please note we do not accept bank transfers or cash for bond payments unless by special arrangement, credit cards accepted include Visa and Mastercard).

**Pre-authorisation is a temporary transaction where a set amount of funds from your credit card are put on hold (frozen) as per the terms and conditions of the issuing bank. The pre-authorisation will then release (usually 7-10 working days after departure), unless a bond claim is being made against it, where the pre-authorisation is authenticated and charged (in full) to the card.

Are pets allowed?

Some Beach Stays properties are pet-friendly. Please ask us which holiday homes this applies to, as unless otherwise stated all holiday homes are strictly not pet-friendly.  For the properties that do accept pets, we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond if any mishap occurs.

Do I need to bring linen?

No, all linen is supplied. You just need to bring your beach towels!

Is WIFI included?

All our properties have WIFI included as part of your stay.

Is there mobile reception in the area?

Yes, the Northern Beaches has mobile reception across most networks.

What happens if I have left something behind?

Please contact us as soon as possible at the office on 99742108 or

When is bin night?

This differs depending on the property and your location. Should you be required to put the bins out during your stay you will receive a notification from us via text or email.

Can I request a late check-out?

If this is available we will be able to confirm 4 days prior to your arrival. Unfortunately we are not able to confirm any earlier.

Can I smoke?

We promote a smoke free environment and request no smoking at any of our properties.

Are there any noise restrictions?

You are holidaying in a residential area and many of our neighbours are not on holiday. Please know that sound travels so No music should be played outside after 10.30pm and all noise must be kept to a minimum after 11.00 pm. Please ensure the base is turned to low on speakers at all times. Please do not bring sound systems or DJ desks or any other type of sound equipment.

If I’m staying in the Iluka Apartments complex, what do I have to do on departure?

Please ensure the following to avoid any additional charges:
Keys are returned to the collection point at the end of your stay, and if using a keybox, please scramble the lock numbers.
BBQ is left clean.
All doors and windows are locked.
All air-conditioners, fans and lights are off.
Dishwasher to left stacked and turned on or cutlery and crockery washed.
All rubbish to be placed in appropriate bins. The red bin is for general rubbish, yellow is bottles only, and the blue bin is cardboard only.

What is our Privacy Policy?

You can view our full Privacy Policy here

What are your booking Terms and Conditions?

You can view our Terms and Conditions here

What is the Code of Conduct?

The Code of Conduct is set out by the NSW Government for all Short-Term Rental Accommodation providers. You can view the Code of Conduct here.