Terms & Conditions
1. DEFINITIONS
“Booking” means the period for which you have paid to stay at the Property. “Property” means the apartment or house and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking. “Visitor” means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. BOOKING
All accommodation must be paid for in advance of occupation for stays of up to 3 months. For stays over 3 months guests must submit a tenancy application and rental payments are required at least 2 weeks in advance.
50% non-refundable deposit is required to secure a booking. Booking is only confirmed once payment of deposit is received, subject to final payment being received on or before the due date.
4. PAYMENT
Payments can be made by direct transfer or credit /card (Visa or MasterCard).
A surcharge fee of 0.98% applies for all credit card transactions, including Visa debit card.
When the deposit is paid by credit card, the balance of rental amount will be automatically debited 60 days prior to occupancy. If there are insufficient funds available for debit at that time, the guest will be responsible for payment of all fees and charges.
If payment is made by direct transfer guests are responsible to ensure payments are made within the specified time limits to avoid cancellation of booking. Balance of the rental amount must be received in full 60 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let the property.
Payments of the amount due must be received in Australian dollars [$] net of any bank or other transaction charges. If your stay commences less than 60 days from the time of booking, the full amount is due immediately.
5. CHECK IN / OUT
Check-in time is not before 3pm on the arrival date.
Check out time is not later than 10am on departure date.
Variations are subject to availability and prior arrangement with Management.
Late check out times cannot be guaranteed and are subject to incoming guests requirements. Extra charges may apply.
6. CANCELLATION OR VARIATION
Cancellation by guest – money paid is not refundable if cancelled by guest, unless the property is re-let for the entire period. In this instance the guest will be refunded the number of nights the property is re-booked for up to the value of the original booking less $220.00 administration fee, this will also apply in times of Death and all efforts will be made to re book the property.
We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
Cancellation by Supplier: The Management will make every effort to ensure the property is available as booked, however reserve the right to make alterations or to cancel any booking due to unforeseen circumstances. Should this occur, a full refund will be made for the remainder of your stay, subject to cost recovery for any items missing or damaged. This does not apply in a case where a guest does not abide by the guest responsibilities set out in the terms and conditions.
“Booking” means the period for which you have paid to stay at the Property. “Property” means the apartment or house and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking. “Visitor” means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. BOOKING
All accommodation must be paid for in advance of occupation for stays of up to 3 months. For stays over 3 months guests must submit a tenancy application and rental payments are required at least 2 weeks in advance.
50% non-refundable deposit is required to secure a booking. Booking is only confirmed once payment of deposit is received, subject to final payment being received on or before the due date.
4. PAYMENT
Payments can be made by direct transfer or credit /card (Visa or MasterCard).
A surcharge fee of 0.98% applies for all credit card transactions, including Visa debit card.
When the deposit is paid by credit card, the balance of rental amount will be automatically debited 60 days prior to occupancy. If there are insufficient funds available for debit at that time, the guest will be responsible for payment of all fees and charges.
If payment is made by direct transfer guests are responsible to ensure payments are made within the specified time limits to avoid cancellation of booking. Balance of the rental amount must be received in full 60 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let the property.
Payments of the amount due must be received in Australian dollars [$] net of any bank or other transaction charges. If your stay commences less than 60 days from the time of booking, the full amount is due immediately.
5. CHECK IN / OUT
Check-in time is not before 3pm on the arrival date.
Check out time is not later than 10am on departure date.
Variations are subject to availability and prior arrangement with Management.
Late check out times cannot be guaranteed and are subject to incoming guests requirements. Extra charges may apply.
6. CANCELLATION OR VARIATION
Cancellation by guest – money paid is not refundable if cancelled by guest, unless the property is re-let for the entire period. In this instance the guest will be refunded the number of nights the property is re-booked for up to the value of the original booking less $220.00 administration fee, this will also apply in times of Death and all efforts will be made to re book the property.
We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
Cancellation by Supplier: The Management will make every effort to ensure the property is available as booked, however reserve the right to make alterations or to cancel any booking due to unforeseen circumstances. Should this occur, a full refund will be made for the remainder of your stay, subject to cost recovery for any items missing or damaged. This does not apply in a case where a guest does not abide by the guest responsibilities set out in the terms and conditions.
7. WEATHER CONDITIONS
Under no circumstances can Management or any of the property owners be held responsible for weather conditions. Accommodation cannot be cancelled based on weather conditions.
8. UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which, any moneys paid will be refunded in full.
9. SECURITY DEPOSIT
$1000 for houses and $500 for apartments credit card authorisation is to be provided to cover any loss, damage or breakages and additional services as required by the guest. Charges will be applied to the security deposit/credit card to cover these costs where warranted, after your departure. Please note: Keys cannot be handed over without a security deposit.
10. NO NOISE
No noise between 10pm and 7am. Please respect other guests late at night. Clubs and pubs are close by for parties. If there is excessive noise after 10pm please contact on (0410 574 716) we will attempt to contact the offending party. If this proves unsuccessful a security company will be called to attend site. At which point the offending party will be charged $200 for the callout and if required to be on site for longer than 1 hour an additional $3 a minute will be charged.
Failure to comply with a directive will result in immediate termination of your stay.
11. NO SMOKING
No smoking in units or car park areas. No smoking around BBQ’s or common areas, No smoking within 4 meters of the building entrance. please dispose of your butts appropriately.
12. WIFI
If WIFI is offered at the property, it is intended to help guests stay in touch, check emails and search for local attractions. Streaming and large downloads are not supported. Management are not responsible for outages which may occur. WIFI is not for commercial use. If WIFI is required for business please make alternate arrangements.
13. GUEST RESPONSIBILITIES
It is a responsibility of every guest to abide by these terms and conditions. It is a further responsibility of every guest to abide by the following ‘guest responsibilities’.
a) Unless reported at the start of a guests stay, the most recent guest will be held responsible for any breakages and/or damage to the property and its contents.
b) Loss or theft of any item is also the responsibility of the guest. This includes the loss or damage of keys, security passes, parking permits and car park remote control devices. The cost of replacing keys, building fobs and parking devices is $320. Any such expense will be passed onto the guest.
c) It is the responsibility of all guests to report any issue with the property in which they reside. This includes any disturbance, damage, loss or any possible criminal matter. After hours contact numbers may be obtained by calling 0410 574 716.
d) Guests are required to show due care and ensure that doors & windows are locked at all times when not in use.
e) Guests should be aware that in most situations there will be neighbours who permanently reside in the local area and/or the apartment building. Guests are required to respect the right of every person to have quite enjoyment of their property.
f) Guests are required to behave in a sensible manner and to keep any noise to a low level between the hours of 11pm and 7am every night of the year.
g) Guests are expected to keep the property at a level of cleanliness that could be considered acceptable to an average person. Any unnecessary damage resulting from poor cleanliness will be the responsibility of the guest and charges will apply. If cleaners are required to make additional charges these will be passed onto guests.
Under no circumstances can Management or any of the property owners be held responsible for weather conditions. Accommodation cannot be cancelled based on weather conditions.
8. UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which, any moneys paid will be refunded in full.
9. SECURITY DEPOSIT
$1000 for houses and $500 for apartments credit card authorisation is to be provided to cover any loss, damage or breakages and additional services as required by the guest. Charges will be applied to the security deposit/credit card to cover these costs where warranted, after your departure. Please note: Keys cannot be handed over without a security deposit.
10. NO NOISE
No noise between 10pm and 7am. Please respect other guests late at night. Clubs and pubs are close by for parties. If there is excessive noise after 10pm please contact on (0410 574 716) we will attempt to contact the offending party. If this proves unsuccessful a security company will be called to attend site. At which point the offending party will be charged $200 for the callout and if required to be on site for longer than 1 hour an additional $3 a minute will be charged.
Failure to comply with a directive will result in immediate termination of your stay.
11. NO SMOKING
No smoking in units or car park areas. No smoking around BBQ’s or common areas, No smoking within 4 meters of the building entrance. please dispose of your butts appropriately.
12. WIFI
If WIFI is offered at the property, it is intended to help guests stay in touch, check emails and search for local attractions. Streaming and large downloads are not supported. Management are not responsible for outages which may occur. WIFI is not for commercial use. If WIFI is required for business please make alternate arrangements.
13. GUEST RESPONSIBILITIES
It is a responsibility of every guest to abide by these terms and conditions. It is a further responsibility of every guest to abide by the following ‘guest responsibilities’.
a) Unless reported at the start of a guests stay, the most recent guest will be held responsible for any breakages and/or damage to the property and its contents.
b) Loss or theft of any item is also the responsibility of the guest. This includes the loss or damage of keys, security passes, parking permits and car park remote control devices. The cost of replacing keys, building fobs and parking devices is $320. Any such expense will be passed onto the guest.
c) It is the responsibility of all guests to report any issue with the property in which they reside. This includes any disturbance, damage, loss or any possible criminal matter. After hours contact numbers may be obtained by calling 0410 574 716.
d) Guests are required to show due care and ensure that doors & windows are locked at all times when not in use.
e) Guests should be aware that in most situations there will be neighbours who permanently reside in the local area and/or the apartment building. Guests are required to respect the right of every person to have quite enjoyment of their property.
f) Guests are required to behave in a sensible manner and to keep any noise to a low level between the hours of 11pm and 7am every night of the year.
g) Guests are expected to keep the property at a level of cleanliness that could be considered acceptable to an average person. Any unnecessary damage resulting from poor cleanliness will be the responsibility of the guest and charges will apply. If cleaners are required to make additional charges these will be passed onto guests.
h) Washing and towels are not to be hung where visible over balcony handrails etc.
i) Management reserve the right to deny occupancy to any guest, at any time, before or during their stay. No full or part refund will be provided unless agreed to in writing by Management.
j) There is no obligation to contact a guest before any such charges are raised, however this will occur where possible.
k) There is no obligation to effect recovery of costs as outlined above within a set time frame, however we will typically endeavour to finalise any charges within 30 days of departure.
l) In general pets are not allowed at the Property. However, at some properties pets may be considered with prior written approval by Management.
m) The number of guests must not exceed the maximum number allowed and only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply and / or the agreement may be terminated without refund.
n) All properties are privately owned. Please respect the owner’s property and do not remove furniture or move furniture around. Any items removed from the property will be charged at retail plus 10%.
o) We will describe and depict the premises, position and furnishings to the best of our ability and in good faith. No responsibility or refunds for alleged misrepresentation can be accepted.
p) It is the responsibility of all guests to read all information provided when checking in. q) All properties are non-smoking.
r) Properties are to be used for the sole purpose of accommodation. Parties, gatherings, meetings, photographic shoots, commercial use or any other non-accommodation use is strictly forbidden.
s) Guests must take all garbage to the appropriate bins regularly and on departure.
t) Should any of the above responsibilities not be adhered to, additional charges will apply.
u) In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
v) If there is a swimming pool and / or spa available for use at the Property then glassware and other dangerous items are not permitted in the pool or spa area.
Communal pool and spa hours are between 7am and 9pm only.
w) We recommend all Guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property. Insurance may protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.
j) There is no obligation to contact a guest before any such charges are raised, however this will occur where possible.
k) There is no obligation to effect recovery of costs as outlined above within a set time frame, however we will typically endeavour to finalise any charges within 30 days of departure.
l) In general pets are not allowed at the Property. However, at some properties pets may be considered with prior written approval by Management.
m) The number of guests must not exceed the maximum number allowed and only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply and / or the agreement may be terminated without refund.
n) All properties are privately owned. Please respect the owner’s property and do not remove furniture or move furniture around. Any items removed from the property will be charged at retail plus 10%.
o) We will describe and depict the premises, position and furnishings to the best of our ability and in good faith. No responsibility or refunds for alleged misrepresentation can be accepted.
p) It is the responsibility of all guests to read all information provided when checking in. q) All properties are non-smoking.
r) Properties are to be used for the sole purpose of accommodation. Parties, gatherings, meetings, photographic shoots, commercial use or any other non-accommodation use is strictly forbidden.
s) Guests must take all garbage to the appropriate bins regularly and on departure.
t) Should any of the above responsibilities not be adhered to, additional charges will apply.
u) In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
v) If there is a swimming pool and / or spa available for use at the Property then glassware and other dangerous items are not permitted in the pool or spa area.
Communal pool and spa hours are between 7am and 9pm only.
w) We recommend all Guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property. Insurance may protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.
PRIVACY
BEACH STAYS is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your bookings, provide you with our monthly newsletter (if applicable) and to personalise your experience with us.
Beach Stays PTY LTD
ABN 76 152 186 573
relax@beach-stays.com.au
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