i) Management reserve the right to deny occupancy to any guest, at any time, before or during their stay. No full or part refund will be provided unless agreed to in writing by Management.
j) There is no obligation to contact a guest before any such charges are raised, however this will occur where possible.
k) There is no obligation to effect recovery of costs as outlined above within a set time frame, however we will typically endeavour to finalise any charges within 30 days of departure.
l) In general pets are not allowed at the Property. However, at some properties pets may be considered with prior written approval by Management.
m) The number of guests must not exceed the maximum number allowed and only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply and / or the agreement may be terminated without refund.
n) All properties are privately owned. Please respect the owner’s property and do not remove furniture or move furniture around. Any items removed from the property will be charged at retail plus 10%.
o) We will describe and depict the premises, position and furnishings to the best of our ability and in good faith. No responsibility or refunds for alleged misrepresentation can be accepted.
p) It is the responsibility of all guests to read all information provided when checking in. q) All properties are non-smoking.
r) Properties are to be used for the sole purpose of accommodation. Parties, gatherings, meetings, photographic shoots, commercial use or any other non-accommodation use is strictly forbidden.
s) Guests must take all garbage to the appropriate bins regularly and on departure.
t) Should any of the above responsibilities not be adhered to, additional charges will apply.
u) In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
v) If there is a swimming pool and / or spa available for use at the Property then glassware and other dangerous items are not permitted in the pool or spa area.
Communal pool and spa hours are between 7am and 9pm only.
w) We recommend all Guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property. Insurance may protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.
BEACH STAYS is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your bookings, provide you with our monthly newsletter (if applicable) and to personalise your experience with us.
Beach Stays PTY LTD
ABN 76 152 186 573